Shipping policy

Delivery Zones and Dates

We deliver to most of the UK mainland excluding the Scottish Highlands and Islands. We will deliver your order using our selected expert third-party partner carrier. However, occasionally, there will be areas of the UK that we are unable to serve via our delivery experts.

Our delivery days are on specific days only (details available at check out) (the "relevant days"). We take orders by 9 AM one working day before delivery, to give us time to ensure your products are packaged and distributed to the highest standards.

Delivery outside the relevant days is not possible. Goods will be delivered between 7am and 7pm on the relevant days and you must be available to accept the goods within those times.

Delivery Acceptance 

Upon delivery, you are required to check the goods and to sign that (1) the goods have been received in full and (2) are in good condition. Product shortages or complaints must be notified to the driver at the time of delivery as subsequent claims for credit will not be accepted.

If you are not available to sign for your delivery and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In the event of a dispute, proof of delivery will be constituted by proof that our driver / delivery partner has acted upon your instructions.

Exclusion of Liability 

We cannot be held responsible for the non-performance of any aspect of order delivery arising as a direct result of the information you provided (e.g. wrong or incomplete information). You are responsible for the cost of delivery and cost of the goods in these circumstances.

We shall not be liable for the non-performance of any aspect of order delivery arising from circumstances beyond our control.

In the unlikely event that your order failed to arrive on the relevant days please notify us by email at sousfeed@gmail.com within 24 hours, providing us with your order number, post code and delivery date, and we will investigate the reason and respond to you within 48 hours of receipt of your email.

If, following our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date. We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.

For every order placed you will receive an order confirmation by email with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within 24 hours. 

Delivery Restrictions

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

In the interests of ensuring all our customers have the opportunity to shop with us, we reserve the right to limit both delivery and collection slots, particularly during busy periods such as Christmas.