Orders and Deliveries
When will my order be delivered?
At SOUSFEED, we’re all about making sure your sous-vide chicken arrives as fresh and perfectly prepared as possible.
- Delivery Days: announced from time to time. With our chicken lasting at least 12 months in your freezer, it's easy to stock up for the weeks ahead.
- Order Cut-Off: Place your order by 9 AM one working day before delivery to ensure our team has enough time to prepare and pack your order with care.
At present, we are operating on a pre-order basis. For exact delivery dates, check our calendar during checkout!
By focusing on set delivery dates, we can prioritise quality and freshness while keeping everything running smoothly behind the scenes.
How will my order be delivered?
Unless otherwise specified, your order will be delivered frozen in custom packaging produced by an expert partner that is designed to keep your SOUSFEED products fresh and chilled.
If you would prefer to receive your items chilled rather than frozen, please send us an email (info@sousfeed.com) after placing your order.
Where do you deliver?
We use DPD Next Day Delivery to delivery across most of the UK mainland.
However, due to logistical constraints, delivery is currently unavailable to Northern Ireland, Republic of Ireland, and Channel Islands
For customers in the Scottish Highlands and Islands, delivery options may be limited—please check availability during checkout.
We’re working hard to expand our reach and hope to serve these areas in the future. Thank you for your understanding!
Can I place a bulk order?
Yes, get in touch via the contact form to discuss options for large orders or subscriptions!
Do you offer free delivery?
Spend £60 or more and enjoy free post & packaging on your order. With all our sous vide chicken lasting up to 12 months in the freezer, it’s the perfect opportunity to stock up and save.
For orders below £60, we charge £9.90 to cover the cost of next day delivery service as well as our customised packaging designed to keep your sous-vide chicken frozen, fresh, and delivered in perfect condition.
Our priority is ensuring your food arrives as fresh and flavourful as it leaves our kitchen, no matter where you are.
Can I modify or cancel my pre-orders?
If you need to make changes to your order, please let us know as soon as possible and no later than 1 working day before the scheduled delivery date. While we’ll try our best to accommodate your request, we cannot guarantee changes. In some cases, a fee may apply depending on the extent of the modifications. As a small team, we currently process pre-orders and source ingredients specifically for your orders.
We are unable to accept cancellations, returns, or refunds for our frozen, perishable products, as we cannot guarantee their condition upon return.
We’re continually working to improve our service and appreciate any feedback on why you may feel the need to cancel or return your order.
For more details, please review our Terms of Service, Delivery Policy, and Refund Policy.
What happens to my order if there is bad weather?
If you need to make changes to your order, please let us know as soon as possible and no later than 1 working day before the scheduled delivery date. While we’ll try our best to accommodate your request, we cannot guarantee changes. In some cases, a fee may apply depending on the extent of the modifications. As a small team, we currently process pre-orders and source ingredients specifically for your orders.
We are unable to accept cancellations, returns, or refunds for our frozen, perishable products, as we cannot guarantee their condition upon return.
We’re continually working to improve our service and appreciate any feedback on why you may feel the need to cancel or return your order.
For more details, please review our Terms of Service, Delivery Policy, and Refund Policy.
Storing, reheating, and enjoying SousFeed Chicken BReasts
How should I store my SOUSFEED chicken?
Keep frozen until ready to defrost. When kept frozen, best before date is 12 months of manufacturing. Once defrosted, consume within 10 days. Refer to use by date if purchased chilled from other stockists.
How should I defrost?
Defrost in the fridge for 5 hours or so, or with the defrost setting in the microwave. Then just enjoy hot or cold!
How do I reheat?
You can enjoy it cold, as is, once defrosted.
If you prefer to reheat, place it in a warm water bath for 2-3 minutes or microwave on high for 1 minute. Test your reheating methods and timing for best results, as it depends on the exact equipment you use!
Do your products contain allergens?
Each product includes specific allergen details, which can be found on the relevant product page and packaging.
Please note that while we take great care in preparing your meals, we cannot guarantee our kitchen as a nut-free environment.
What pairings do you recommend?
Our chicken breasts are SO versatile. We love them as a quick snack after the gym, but also as a topping on grains, veggies, pasta, or in a sandwich. The possibilities are endless :) see the specific pairing suggestions under each flavour (as well as our blog and instagram/TikTok) for more inspiration!
Why we're different: the SousFeed difference
What is sous vide, and why is it better?
The French term “sous vide” (pronounced "sue-veed") means “under vacuum.” It refers to the process of cooking food in a vacuum-sealed pouch at a precise, stable temperature in a water bath — ensuring perfectly even results every time (bye, overcooking!).
Unlike conventional high-heat methods, sous vide gently cooks food at exact temperatures, preserving natural moisture, flavour, and texture. The result? Tender, juicy meat that’s consistently cooked to perfection — never dry, never overdone.
Sous vide is also a healthier cooking method than most traditional approaches, because it:
- Requires little to no added oils, fats, or salt
- Retains more nutrients and heat-sensitive vitamins
- Makes those nutrients more bioavailable (easier for your body to absorb)
- Supports a happier gut, healthier skin, and stronger joints through better food integrity
And thanks to the vacuum-sealed cooking environment, all the natural juices and flavours are locked in — with no need for preservatives.
Put simply: healthy and tasty are never mutually exclusive. Sous vide proves you can have both — effortlessly.
SousFeed vs Protein shakes and bars
Protein shakes and bars are quick, but let’s face it — they’re not satisfying.
Our sous-vide chicken provides high-quality protein with:
- The satisfaction of eating real food.
- Natural ingredients, not synthetic powders.
- Versatility to eat on its own or pair with your favourite sides for a complete meal.
Why drink your protein when you can enjoy it? Try switching up your shake rotation for something just as convenient.
SousFeed vs Meal prep subscriptions
We love the good meal prep services out there, but it's not for everyone. It may not be practical or sustainable in the longer-run for some.
Fixed meals don’t always match your
lifestyle — those meetings with friends, family gatherings, unplanned work
lunches — or mood of the day.
With us, you get flexibility that fits your life:
- The freedom to mix and match, any time
- Endless variety: have our chicken on its own as a tasty quick snack, or make it a meal in salads, wraps, pasta, or rice bowls.
- No waste if plans change: our frozen packs stay fresh until you’re ready.
Your meals should work around your life, not the other way around.
SousFeed vs Supermarket ready-to-eat
Supermarket ready-to-eat chicken often comes with artificial preservatives and additives to extend shelf life, as well as artificial flavourings that bring down their cost while giving flavour to bland chicken pieces.
We do things differently while delivering the same convenience:
- No artificial preservatives or MSG, just wholesome ingredients.
- Sous vide cooking technique for unparalleled tenderness and flavour.
- Delivered frozen to lock in freshness and taste. Easy to enjoy hot or cold after defrosting.
Pure ingredients, pure taste — every time.
SousFeed vs Your own bulk prep
Get gourmet results with zero effort.
Meal prepping can be time-consuming, but SOUSFEED is here to make it faster, easier, and more exciting. Whether you're looking to speed up your routine or
switch up your combos, we’re the perfect complement.
- Perfectly tender chicken every time thanks to our sous-vide technique.
- No guesswork, no chopping, no cleaning — just defrost and enjoy cold or hot.
- Flexible for meal preppers — easily pair our portioned chicken breasts (c.30g protein) with your favourite ingredients for endless possibilities.
Spend less time prepping and more time living. It can also just be a way to switch things up and complement your routine!
Is sous vide safe?
Yes! Sous vide is not just safe when done properly, it is one of the most precise and scientifically controlled cooking methods available today.
At SousFeed, our chicken is fully cooked sous vide (i.e. vacuum-sealed and held in a temperature-controlled water bath for a carefully calculated amount of time). Unlike traditional cooking methods that use high heat for short bursts, sous vide relies on a combination of temperature and time to achieve full pasteurisation.
Here’s how it works:
- Salmonella and Listeria monocytogenes begin to die off at around 55°C, but eliminating them completely requires holding food at that temperature long enough to achieve a validated log reduction, which is a proven microbiological safety standard.
- 65°C for just over 10 minutes achieves the same bacterial kill as searing it at 75°C for a few seconds but without drying it out.
- pasteurisation curves published by the USDA (see page 37), ensuring a 6-log reduction in Salmonella (that’s 99.9999% eliminated — the gold standard for safe poultry).
After cooking, we blast freeze each portion immediately to lock in freshness, prevent bacterial growth, and extend shelf life, with no need for any preservatives.
We follow a detailed HACCP food safety plan, and our shelf life is validated by independent microbiological testing in a UK-accredited lab.
Why are the juices still pink?
That’s a great question!
When chicken is cooked gently at lower temperatures like with sous vide, it stays juicy and tender but can sometimes remain pink.
This happens because a protein called myoglobin, which stores oxygen in muscle, doesn’t fully break down at these lower cooking temperatures. At higher temperatures, myoglobin changes colour and the meat turns white or brown, but sous vide cooks the chicken at just the right temperature to kill bacteria safely without fully changing that pink pigment.
You might also notice pink near the bones from small amounts of haemoglobin or other pigments that don’t completely disappear during gentle cooking. The juices you see are not raw blood but a mix of water and those natural proteins, which stay pink and moist because the chicken isn’t exposed to high heat.
So even though the chicken looks pink, it’s fully cooked and safe to eat — just tender, juicy, and cooked with science (and love!).
What about the use of plastic in cooking? Is it not dangerous?
It’s a completely fair question, and one we take extremely seriously. At SousFeed, we only use vacuum pouches specifically designed for sous vide cooking. They’re made from a 9-layer nylon and polythene laminate, which creates a strong barrier that blocks air, moisture, and other unwanted elements. These bags are certified for high-temperature cooking, up to 120°C, and can be safely steamed, boiled, or microwaved.
In practice, though, we cook well below those limits. Sous vide uses gentle, precise temperatures that are much lower than traditional cooking, meaning there’s no risk of the bags breaking down or releasing anything harmful. Each pouch is also clearly marked "sous vide" to avoid any mix-ups with standard vacuum bags. So while it’s smart to be cautious, rest assured that our packaging is designed for both safety and performance — and your chicken is cooked in the best possible conditions.